What is remote monitoring and management? How does it work?
Our remote monitoring and management service (RMM) is a uniquely proactive solution
that catches issues big and small before they undermine your businesses efficiency.
RMM allows our IT technician to monitor your IT network to maintain its health,
security and peak performance. This service has a ticketed help desk
feature that gives you and your employee’s access to live help support the moment a
problem arises. No waiting, no hassle.
As one of Raleigh’s premier computer repair companies, we are constantly contacted with
email issues, virus problems or slow computer complaints. This service is the
ultimate fix for companies that don’t have an in-house IT department.
How does remote monitoring and management benefit your business?
Our remote monitoring and management platform is focused on promoting your company’s
productivity and uptime.
Although every business is unique, most companies frequently face problems caused by
malware and viruses, browser redirects and email issues. By investing in our remote monitoring
and management solution, all of these IT issues and more can be taken care of without disrupting
your employee’s workday.
Many of our clients have recognized the value of our RMM platform and have seen big improvements
with their networks uptime. In fact, we have found that all of our clients have
reduced their network-related expenses with this service. Why? We’ve learned that individual
desktops actually create a large portion of problems that are usually overlooked.